1. What happens if the order is placed after the cut-off time?
Orders placed after the daily cut-off time will be processed the next business day. Same-day delivery or processing may not be guaranteed for late orders, but standard delivery timelines will apply.
2. Who can purchase from SOMYA?
Anyone residing in India or internationally (where delivery is supported) can purchase from SOMYA. You must provide a valid shipping address and accepted payment method to complete an order.
3. How do I know my order has been confirmed?
Once your order is successfully placed, you will receive an order confirmation email or SMS containing the order number, summary, and expected delivery date.
4. How do I check the current status of my orders?
You can track your order status by logging into your account on our website or by using the tracking link sent to your email after dispatch.
5. When do you charge my credit card or debit card?
Payments are processed at the time of order confirmation. For certain payment methods, such as Cash on Delivery, payment is collected at the time of delivery.
6. What payment methods are accepted?
We accept all major credit/debit cards, UPI, net banking, wallets, and Cash on Delivery (COD) in eligible areas.
7. Can I pay for the items using cash?
Yes, Cash on Delivery is available in select regions across India.
8. What is the process for payment through Direct Bank Transfer?
Select the “Bank Transfer” option at checkout. You will receive our account details to complete the transfer. Once payment is received, your order will be processed.
9. Is it safe to provide payment details during the checkout process?
Yes. SOMYA uses encrypted and secure payment gateways to ensure that all your payment information is safe and protected.
10. What happens if my payment is not received but I have already received the products?
In such cases, our team will contact you immediately. You may be requested to complete the payment to avoid legal or logistical issues.
11. What happens if SOMYA cannot supply me with the product I have ordered?
If a product is unavailable, we will notify you immediately and either offer a replacement of equal or higher value or provide a full refund.
12. How much does delivery cost?
Delivery charges vary based on location, product weight, and delivery speed. Applicable charges are displayed during checkout.
13. How long does it take to deliver a gift?
Standard delivery usually takes 3–7 business days. Express options like “Same Day” or “Next Day” delivery are available for select locations and products.
14. Does SOMYA ship its products to all areas within India?
Yes, we deliver across India. Some remote locations may have extended delivery timelines.
15. What countries do you deliver to internationally?
We deliver to select countries outside India. International delivery charges and timelines apply. Please check our shipping page for a detailed list.
16. Can I choose a delivery date?
Yes, during checkout you can select your preferred delivery date for standard or personalized gifts.
17. Does SOMYA offer an in-store collection?
Currently, we operate as an online store only. Home delivery is available for all orders.
18. How do I search for a product?
Use the search bar on our website and type the product name, category, or keywords. Filter options are available for easier browsing.
19. Why haven’t I received all my items together?
Items may be shipped separately due to availability, size, or fulfillment from different warehouses.
20. Can I change my delivery address?
Yes, before the order is dispatched, you can update your delivery address by contacting our support team.
21. Can I amend my order? (E.g., change quantity, size, or color)
Order modifications can be made before the order is processed. Contact customer care as soon as possible to make changes.
22. I placed an order as a guest, how do I track it?
Guest users can track orders using the order number and email/phone used during checkout.
23. How to add a gift message?
During checkout, use the “Add Gift Message” option to include a personalized note.
24. Is stop-payment allowed if I suspect fraud?
Yes, contact your bank immediately. Also, inform SOMYA support so we can assist with order verification.
25. Will SOMYA deliver to a family member or colleague in my absence?
Yes, you can provide alternate recipient details during checkout.
26. Is it possible to order a product that is ‘Out of Stock’?
You can request notifications for out-of-stock products, but orders cannot be placed until the item is available.
27. What is the process for payment through Cheque or Demand Draft?
Select Cheque/DD as payment during checkout and send it to our specified address. Your order will be processed once payment clears.
28. How can I get the invoice?
Invoices are emailed to you after order confirmation and are also available in your account dashboard.
29. Why has my order been cancelled?
Orders may be cancelled due to payment failure, stock unavailability, or delivery issues. You will be notified immediately.
30. Can I return my product and get a refund?
Returns and refunds are allowed for defective or incorrect items only, subject to our return policy. Personalized gifts may not be returnable unless faulty.
31. What should I take note of while requesting replacement of an item?
Ensure the product is unused, in original packaging, and contact support within the specified timeframe. Proof of purchase is required.
32. How can I write a product review?
Login to your account, go to “My Orders,” select the product, and submit your review.
33. How to avail “Same Day”/“Next Day” delivery?
Select the delivery option at checkout. Availability depends on product and delivery location.
34. Are there any charges for “Same Day”/“Next Day” delivery services?
Yes, extra charges apply based on location and product. Details are displayed during checkout.
35. When can I expect my “Same Day”/“Next Day” order to arrive?
“Same Day” orders are delivered by 8 PM on the same day. “Next Day” orders arrive within 24 hours.
36. Do you include invoices with the order?
Yes, invoices are included in the package and emailed to you.