1. When and how can I cancel an order?
You can cancel your order before it is processed or dispatched. To cancel, log in to your account, go to “My Orders,” select the order, and click “Cancel.” You may also contact SOMYA customer care for assistance. Once cancelled, a confirmation will be sent via email or SMS.
2. What are the products for which SOMYA will not accept cancellations or returns?
Personalized or customized products (e.g., engraved items, printed mugs, custom t-shirts) cannot be returned or cancelled once production has started. Additionally, perishable items, gift hampers, and opened or used products are non-returnable.
3. How long will it take to get a refund?
Refunds are usually processed within 7–10 business days after the returned item is received and inspected. The refund will be credited to the original payment method. Bank processing times may vary depending on the bank or payment provider.
4. Can I get a replacement for my product?
Yes, replacements are offered for defective, damaged, or incorrectly supplied products. Contact customer care within the specified time frame, provide your order details and evidence (like photos), and a replacement will be arranged.
5. What do I do if the product I received is damaged or incorrectly supplied on delivery?
Immediately contact SOMYA customer care via email or phone with your order number and photos of the product. Our team will guide you on the return or replacement process.
6. How can I return items?
Returns must be initiated by contacting SOMYA customer care. Pack the item securely in its original packaging and send it to the designated address provided by our support team. Keep proof of shipping for reference.
7. How long do I have to return an item?
Most items are eligible for return within 7–15 days of delivery, depending on the product category. Personalized items are eligible only if defective or damaged. Always check the product-specific return policy before initiating a return.
8. Reimbursement of shipping charges for returns
Shipping charges for returned items are reimbursed only if the product is defective, damaged, or incorrectly supplied. Standard returns for buyer’s preference may not include reimbursement for shipping costs.
9. Can I cancel the order if there is a delay in delivery?
Yes, if the delivery is delayed beyond the promised timeline, you may request cancellation. Contact our customer support team to initiate cancellation and receive a refund.
10. What products, services, and scenarios are not covered under the Replacement policy?
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Personalized or customized items unless defective or damaged
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Perishable products like chocolates or food hampers
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Items damaged due to misuse, negligence, or improper handling
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Opened or used items that do not have defects