Welcome to SOMYA Marketing! Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or use our website www.somya.shop, interact with us on social media, or participate in our marketing campaigns via email, SMS, chat, or other channels.
By using our website or services, you agree to the terms outlined in this Privacy Policy. Please read it carefully to understand our practices regarding your personal information.
1. Introduction
At SOMYA Marketing, we are committed to safeguarding your personal information and ensuring a safe online experience. This Privacy Policy applies to:
- Our website, www.somya.shop
- Interactions via social media platforms including Facebook, Instagram, YouTube, Twitter, and others
- Marketing communications via email, SMS, chat, or other digital campaigns
- Any online events, contests, or campaigns hosted by SOMYA Marketing
We are transparent about the data we collect and how we use it. We aim to empower our users by giving them control over their information while maintaining high standards of privacy and security.
Our goal is to provide a personalized, secure, and seamless experience when shopping for personalized gifts, promotional items, or other services offered by SOMYA Marketing.
Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Full name, email address, phone number
- Billing and shipping addresses
- Payment information, such as credit/debit card details or UPI information
- Account login credentials for our website
- Customer service inquiries, feedback, or survey responses
2.2 Non-Personal Information
We may also collect non-personal information automatically, including:
- IP address and location data
- Browser type, device type, operating system, and screen resolution
- Pages visited, time spent on our site, and navigation patterns
- Interaction with advertisements, campaigns, or promotional content
This information helps us understand user behavior, improve website functionality, and optimize your experience on our site.
2.3 Cookies and Tracking Technologies
SOMYA Marketing uses cookies and similar technologies, such as pixels and local storage, to:
- Enhance your browsing experience
- Track website activity and shopping behavior
- Deliver personalized content, recommendations, and ads
- Measure the effectiveness of marketing campaigns
You can manage or disable cookies through your browser settings. However, some features of the website may not work properly if cookies are disabled.
2.4 Social Media Information
When interacting with our social media pages on Facebook, Instagram, YouTube, Twitter, or other platforms, we may collect:
- Information you provide directly (likes, comments, shares, messages)
- Aggregated insights from the platform about page visits, engagement, and demographics
Please note that the privacy policies of these platforms may differ from ours. We encourage users to review their respective policies.
2.5 Third-Party Data
We may also receive information from third-party service providers, such as marketing partners or analytics platforms, to enhance user experience and provide relevant services.
3. How We Use Your Information
We use the information we collect for multiple purposes, including:
- Order Fulfillment: Process and deliver orders accurately and efficiently
- Customer Support: Respond to inquiries, resolve complaints, and provide assistance
- Personalization: Tailor content, offers, and recommendations based on your preferences
- Marketing Communications: Send newsletters, promotions, and updates (you can opt out anytime)
- Analytics and Improvement: Analyze site usage, optimize website features, and enhance services
- Account Management: Maintain order history, loyalty points, wish lists, and other features
- Employment Purposes: For recruitment or career-related inquiries, if applicable
We may also use aggregated, non-identifiable data for business insights, advertising effectiveness, and website performance evaluation.
4. Sharing Your Information
4.1 Service Providers
We may share your information with trusted third-party vendors who provide services on our behalf, including:
- Payment processors and banks
- Delivery and logistics partners
- IT support and website maintenance providers
- Marketing and advertising agencies
4.2 Legal Requirements
SOMYA Marketing may disclose personal information when required by law, regulation, legal process, or governmental authority, or to protect our rights, property, or safety of our users.
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business assets.
4.4 Aggregated Data
We may share aggregated or anonymized information for research, advertising, or marketing purposes. This information does not personally identify you.
5. Cookies and Tracking Technologies
Cookies and tracking technologies enable SOMYA Marketing to provide a better online experience.
5.1 Types of Cookies
- Session Cookies: Temporary cookies used during your visit
- Persistent Cookies: Remain on your device for future visits
- Third-Party Cookies: Set by partners or advertising platforms
- Flash Cookies: Stored by Adobe Flash Player for advanced website functionality
5.2 Purposes of Cookies
- Track visitor interactions and preferences
- Enable shopping cart functionality
- Analyze user behavior for website improvement
- Deliver personalized ads and content
5.3 Managing Cookies
You can manage or disable cookies via browser settings. Please note that disabling cookies may impact website functionality.
6. Security of Your Information
SOMYA Marketing uses administrative, technical, and physical safeguards to protect your data, including:
- Secure Socket Layer (SSL) encryption for online transactions
- Firewalls and intrusion detection systems
- Restricted access to authorized personnel only
- Regular security audits
6.1 User Recommendations
- Use strong, unique passwords for your accounts
- Avoid using public computers for sensitive transactions
- Log out after using your account on shared devices
While we strive to maintain security, no online system can guarantee 100% protection against unauthorized access.
7. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from minors. Parents or guardians should supervise their children’s online activity and report any inadvertent data submission.
8. External Links and Third-Party Services
Our website may include links to third-party websites, advertisements, or services. SOMYA Marketing is not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any site you visit.
9. Social Media Interactions
When engaging with our social media pages:
- We collect information you provide directly, such as messages, comments, likes, and shares
- Platforms may provide aggregated analytics about user engagement
- SOMYA Marketing does not control third-party platform practices
10. Marketing Communications
We may send promotional emails, SMS, WhatsApp messages, or chat notifications. You may opt-out at any time through unsubscribe links or preferences settings.
- We respect Do Not Disturb (DND) requests for phone and mobile communications
- Targeted campaigns may be based on user preferences, purchase history, and website activity
11. User Rights and Data Access
You have the right to:
- Access, update, or delete your personal information
- Request copies of data stored by SOMYA Marketing
- Manage preferences for marketing communications
- Request deletion of accounts or personal data
Requests can be submitted via email at somya4ind@gmail.com.
12. International Visitors
If you access SOMYA Marketing from outside India, your data may still be processed on servers located in India. You consent to cross-border data transfer and processing in compliance with applicable laws.
13. Updates to Privacy Policy
SOMYA Marketing may update this Privacy Policy periodically. Changes apply to information collected after the update. The effective date will be revised accordingly.
We encourage users to check this page regularly for updates.
14. Contact Information
For questions, concerns, or complaints regarding this Privacy Policy, please contact us:
SOMYA MARKETING
Ramshila Kunj, Mahadeo Nagar, Gumla, Jharkhand
Email: somya4ind@gmail.com | Phone/WhatsApp: +91-9471109532
15. Security Alerts & Phishing Awareness
- SOMYA Marketing will never request your password or payment information via email or phone
- Be cautious of emails or messages claiming to be from us with suspicious links
- Do not provide personal or payment information on unverified sites
16. Data Retention Policy
We retain your personal information only as long as necessary to:
- Fulfill your orders and provide services
- Comply with legal obligations
- Maintain records for accounting, auditing, or dispute resolution purposes
Data may be anonymized for analytical purposes after it is no longer required.
17. Payment & Transaction Security
- Payment information is securely processed via PCI-compliant gateways
- We do not store full credit/debit card numbers on our servers
- Online transactions are encrypted and monitored for fraudulent activity
18. Special Notes on Personalized Gifts
SOMYA Marketing provides customizable and personalized gifts. Personal information such as names, photos, and messages may be incorporated into products.
- By providing this information, you authorize us to process and print it on selected items
- We ensure that your personalized data is handled securely and used only for product creation and delivery
19. Third-Party Integrations
Our website may integrate with third-party tools or apps to provide services, such as:
- Payment gateways
- Logistics and delivery partners
- Analytics platforms
- Social media APIs
These integrations may collect information according to their own privacy policies.
20. Feedback and Customer Support
We collect feedback to improve our services. Any personal information provided is used to respond and improve user experience.
- Customer queries may include order details, contact information, and service preferences
- Feedback forms are secured to protect user data
21. Legal Compliance
SOMYA Marketing complies with applicable Indian laws regarding data protection, including:
- IT Act 2000
- Data Privacy guidelines issued by Government of India
We may disclose information when legally required or to protect our users and services.
22. Final Notes
Your trust is our priority. SOMYA Marketing commits to:
- Transparent data collection and use
- Secure storage and processing
- Respecting user rights and preferences
- Providing user-friendly access to policies and support
By using SOMYA Marketing’s website or services, you acknowledge and accept the terms of this Privacy Policy.